1. Just like your hair stylist, we groom by appointment, so if you know you are going to be late please call and let us know. If you are more than 15 minutes late, please be prepared to have your appointment rescheduled for a different time, date, groomer or have your pick up time pushed back considerably.
  2. We ask for 2-2 ½ hours PER pet, depending on pet’s behavior, but we will call you when your pet is ready. If you would like to wait on your pet while its groomed you must inform us at the time you make your appointment. If you would like to wait and didn’t make arrangements ahead of time or you cannot give us 2 ½ hours there will be an additional $15 Rush fee.
  3. If we find that your Pet has an ear or gland infection, we will not continue cleaning them. We prefer that you have your vet take care of your pet so we don’t make the problem worse.
  4. If you make an appointment and do not call to cancel or no show your appointment there will be a $20 fee per pet. Also if you do not call or No show 3 times we will reserve the right to refuse to book anymore appointments.
  5. Any extra services are charged on top of the grooming or bath and brush service, these include but not limited to…
    1. flea shampoo $5.00 required if pet has fleas
    2. de-shedding treatment- $10-$15
    3. hair coloring- ask for quote
    4. skunk treatment- $5-$10
    5. medicated baths-$5-$10
    6. skin therapy treatments-ask for quote
    7. De-matting $5 per 15 minutes
  6. You will get 10% off grooming or bath and brush services only
    1. If you book your next appointment for the same pet today, the appointment date must within 8 weeks or sooner.
    2. If you show proof of your pet having their AKC Canine Good Citizen certificate.
    3. If you show your military ID.
  7. If you have not picked up your pet by 6 pm, unless prior arrangements were made, or we are running behind, you will be charged $1 per minute to cover overtime wages.  If we have to board your pet you will be charged $20 per night. After 3 days of boarding and if no contact from you is received we will assume they are abandoned and they will be surrendered to animal control.
  8. At this time we do not require proof of vaccinations, we accept no responsibility for unvaccinated pets, It is up to the owner to maintain their pets medical needs.
  9. If we feel we can’t meet your or your pets needs we reserve the right to refuse service to anyone.
  10. We try to keep low, affordable, and comparable prices, however the longer it has been since we have seen your dog, the longer it takes us to groom them. Therefore, if it has been 9 months or longer since we have seen your dog, there will be an additional fee of $5 for small dogs and $10 for large dogs.